If for any reason you can't understand or agree to these terms we suggest you call a reputable Heating and Air Conditioning Contractor in your area for installation.
SHIPPING Please examine any shipment immediately for damage and report any damage to the carrier. All parts are either shipped directly from our distributor, the manufacturer, or from our own warehouse. Every precaution is taken during shipment to be sure it arrives in good condition.
Shipping charges will be added to all purchases except in store pick up. These charges will be shown when you go through the checkout or pre-quoted with phone orders. Canada Post Expedited Mail takes between 1-2 business days, depending on your location. Peak periods such as Christmas tends to slow shipments down. For rush shipments contact our order desk for a custom quote.
RETURNS No returns will be accepted on ANY parts unless WE shipped the wrong part or if you have a valid authorized return number issued by our order desk only. Any return must be pre authorized by us before they are returned. Any returns must be returned in reselllable condition, in the original box with all original instructions, hardware etc. that came with the part as well as your authorized return number issued by our order desk. THE ORIGINAL BOX MUST NOT BE RIPPED OR OTHERWISE DAMAGED. Any returns must be shipped to us at buyers expense. A 25% re stocking charge will apply to any returned items, except if we or our distributor shipped the wrong part. Any bank charges we incur will be deducted from any refund you receive, unless we or our distributor shipped the wrong part. Absolutely NO returns on ANY PART after 10 days of shipping date.
CANCELLATIONS Cancelled orders that have not already been shipped will have a 25% restocking fee from your order total. If this order was not pre-paid you will be invoiced or it will be charged to your credit card. If a part has been shipped we CANNOT cancel your order!
WARRANTY All parts are new and carry the MANUFACTURER'S warranty. This warranty is between the manufacturer and the end user. PLEASE NOTE: If a Licensed H.V.A.C. Contractor hasn't installed the part, your warranty with the manufacturer may be at risk.
We do not process any warranty parts. You need to get these warranty parts from the original installer. No warranty from HVACPARTS.CA or our distributors is expressed or implied. No agent of ours has the authority to express or imply any other warranty policy.
STOCK If an item is not in stock, you will be notified by phone to the number you have provided. If you have asked us to order a special part not listed on our web site or identified as a special order part, bear in mind the part probably has to come from another location, distributor or even a manufacturer's factory. These parts will take a while.
ORDERING METHODS ALL orders are subject to all above conditions and will require a name, shipping address and phone number BEFORE we ship an item. ONLINE orders are for products listed on our site ONLY. Orders BY PHONE require pre payment by custom email invoicing. Please call the order desk
Mississauga Oakville Toronto GTA area